Last updated: 28 September 2026
SALZAFA sells fragrances and perfumes in Pakistan. This policy explains how we handle personal information when you visit our website, place an order, contact us, or interact with us through WhatsApp, Facebook, or Instagram.
Information We Collect
Depending on how you interact with us, we may collect your name, phone number, email address, delivery address, order details, payment method and payment status, messages you send us, and information needed to handle support requests. Our website may also collect device, browser, and usage information through cookies and analytics tools.
How We Use Information
We use information to process and deliver orders, provide customer support, communicate about purchases, maintain business records, improve our website and services, measure advertising performance, and send marketing communications where appropriate. We do not sell customer personal information.
WhatsApp and Messaging
If you contact SALZAFA through WhatsApp or agree to receive WhatsApp messages from us, your phone number, messages, and related communication information may be processed through WhatsApp and Meta systems. We may use WhatsApp for support and order-related updates. Marketing messages, where used, are subject to applicable consent and messaging rules. You may ask us to stop non-essential promotional messages.
Facebook, Instagram and Meta Services
When you interact with SALZAFA on Facebook or Instagram, or with our advertising, Meta may process information under its own policies. We may use Meta services for customer communication, social media, advertising, and measuring how our campaigns perform. Information available to us from these services depends on your interaction and Meta’s settings.
Cookies and Analytics
Our website may use cookies and similar tools to keep the site working, understand visits, improve the shopping experience, and measure advertising. You can manage cookies through your browser settings and any choices presented on our website. Disabling some cookies may affect site features.
Orders, Payments and Delivery
We use order and contact details to confirm purchases, arrange payment where applicable, prepare parcels, deliver orders, and resolve returns or support issues. Payment, courier, and logistics providers may receive only the information needed to perform their services. Their handling of information may also be governed by their own privacy notices.
Service Providers and Data Sharing
We may share necessary information with providers that help us operate our website, process orders or payments, deliver parcels, communicate with customers, provide support, or measure website and advertising performance. We may also disclose information when required by law or to protect customers, SALZAFA, or our services. Service providers may process information in other countries.
Data Retention
We keep personal information only for as long as reasonably needed for the purposes described here, including order fulfilment, customer support, business records, dispute resolution, and applicable legal obligations. When information is no longer needed, we delete or de-identify it where reasonably possible.
Data Security
We use reasonable measures to protect personal information against unauthorized access, loss, or misuse. No website, messaging service, or method of electronic storage can be guaranteed completely secure.
Your Rights / Access / Correction / Deletion
You may contact SALZAFA to request access to, correction of, or deletion of your personal information. We may need to verify your request before acting on it. Some information may need to be retained to complete an order, resolve a dispute, or meet an applicable legal obligation.
Children’s Privacy
Our products and services are not directed to children. If you believe a child has provided personal information to us, please contact us so we can review the matter.
Changes to This Policy
We may update this policy as our services or practices change. The current version will be posted on this page with an updated date.
Contact Us
For privacy questions or requests to access, correct, or delete your information, contact SALZAFA using the contact options provided on https://salzafa.com. Please describe your request so we can respond appropriately.
